Compliments and complaints

Reporting child abuse

 

If you have a reason to suspect a child in Queensland is experiencing harm, or is at risk of experiencing harm or being neglected, talk to someone about your concerns:

  • During normal business hours - contact the Regional Intake Service.
  • After hours and on weekends - contact the Child Safety After Hours Service Centre on 1800 177 135. The service operates 24 hours a day, 7 days a week.

Compliments 

To tell us about something we've done well, you can submit a compliment by:

We will ensure that your compliment is passed onto the relevant departmental officer or team involved.

Complaints

Complaints are best resolved at the local or regional level, so in the first instance please contact your local Child Safety Service Centre.

If your complaint can't be resolved or you are dissatisfied with the response to your complaint, please contact our central Complaints Unit. Write down everything relevant to the matter in the order in which it happened. Make sure you include a description of what happened, dates, phone calls, letters and meetings. Let us know the outcome you are seeking or the action you want us to take.

You can make a formal complaint by:

  • using the online form
  • sending an email
  • phoning 1800 080 464 to reach a 24/7 government customer service phoneline
  • posting your feedback to:

    Complaints Unit
    Department of Children, Youth Justice and Multicultural Affairs
    Locked Bag 3405
    Brisbane Qld 4001 

Once we have received your complaint, the departmental officer managing your complaint will keep you informed of its progress. You will receive a written response to the concerns you have raised within 45 days. 

Once you have completed the complaints process with the department, and you remain concerned, you can pursue an external review:

  • If your concerns were related to an administrative decision of the department, you can contact the Queensland Ombudsman by phone 1800 068 908 or sending an email
  • If you are dissatisfied with our response to your human rights complaint, you can contact the Queensland Human Rights Commission (QHRC) by phoning them on 1300 130 670 or sending an email.

Do you need an interpreter?

If you require an interpreter, please call the Translationz on (07) 3123 4887 and request to be transferred to the governement customer service phoneline on 1800 080 464

Further Information