Support service case

A support service case refers to providing, or helping provide preventative and support services to children, young people, pregnant women and families. It is based on an agreement by the parents, pregnant woman or young person to work with our department, and does not require the use of court order.

There are three different types of support service cases. A support service case may be provided in any of these situations:

• when it is determined that a child or young person is not in need of protection, but the parents agree to work with our department to reduce the likelihood of harm to a child.
• when it is determined that an unborn child is likely to be in need of protection when born and the pregnant woman agrees to work with our department to reduce the likelihood of harm to the child after they are born.
• when a young person has been in care and we want to continue assisting and supporting the young person after they have turned 18.

Support service cases are only short-term interventions and the child or young person remains at home or in their usual place of residence for the intervention period.