Putting customers first

Good customer service is about putting people at the centre of all that we do. This means putting ourselves into the customers' shoes and considering their needs in all aspects of our work.

The experience of our customers is paramount to the work we do. We are also committed to working with our partners to provide services that help to improve the lives of vulnerable Queenslanders.

  • Customer vision

    Customer experience is important to us. Our vision makes sure we keep customers at the centre of everything we do.

  • Satisfaction survey

    Each year we survey our stakeholders to measure their level of satisfaction with the services we offer and find out where we can improve. A summary of the latest and prior years stakeholder satisfaction survey results are available to view.

  • Industry confidence survey

    The Industry Confidence survey aims to obtain an understanding of community services sector confidence in achieving client and community outcomes, workforce capacity and overall capability and sustainability to meet future demand. The survey is undertaken annually and results are available to view.