Intake phase

Intake - Child protection system framework phases

Intake phase

Intake is the initial decision making point where the department determines its response to reports of suspected harm or risk of harm to a child or unborn child who may be at risk of harm after he or she is born.

It is initiated when professionals, family members or members of the public contact the department with concerns of harm or risk of harm to a child.

Each day, Regional Intake Services receive information from a variety of sources including parents, neighbours, health sources, friends and relatives, police and school personnel with concerns for children and young people.

The department may respond by:

  • recording an intake enquiry
  • recording a child concern report if the child protection concerns received by the department do not meet the threshold for a notification. A CSO may respond to a child concern report by providing information and advice to the caller or making a referral to an appropriate agency.
  • recording a notification when the concerns suggest that there is a reasonable suspicion that a child is in need of protection. That is, a child has been significantly harmed, is being significantly harmed, or is at risk of significant harm, and does not have a parent able and willing to protect them.

Graphs

Number of intake responses to child protection information, by response type, Queensland, 2006-07 to 2010-11 Number of intake responses to child protection reports, by response type, Queensland, 2015-16 to 2019-20

YearChild concern report - protective advice responseNotification recorded - investigation and assessment response
2006-07 41615 28511
2007-08 46882 25003
2008-09 59662 23408
2009-10 79471 21885
2010-11 90863 21655

Proportion of intakes by primary source, Queensland, 2010-11 Proportion of intakes by primary source, Queensland, 2019-20

YearParent/ guardianOther relativeFriend/ neighbourSchool personnelPoliceHealth sourcesAll other sources
2009-10 12.7 % 5.7 % 5.3 % 13.1 % 35 % 11.9 % 16.3 %
2010-11 12.8 % 6.2 % 5.7 % 12.7 % 35.3 % 12.1 % 15.2 %

Tables

DescriptionAnnualQuarterly
I.1: Intake, by intake type, Queensland Excel (XLSX, 21 KB) Excel (CSV, 6 KB) Excel (XLSX, 19 KB) Excel (CSV, 6 KB)
I.2: Intake, by intake type and primary source, Queensland Excel (XLSX, 23 KB) Excel (CSV, 8 KB) Excel (XLSX, 22 KB) Excel (CSV, 8 KB)
I.3: Intake, by intake type and region, Queensland Excel (XLSX, 22 KB) Excel (CSV, 8 KB) Excel (XLSX, 21 KB) Excel (CSV, 8 KB)
I.4: Children subject to an intake, by Aboriginal and Torres Strait Islander status, Queensland Excel (XLSX, 19 KB) Excel (CSV, 6 KB) Excel (XLSX, 19 KB) Excel (CSV, 6 KB)
I.5: Children subject to an intake, by first intake type and region, Queensland Excel (XLSX, 22 KB) Excel (CSV, 8 KB) Excel (XLSX, 21 KB) Excel (CSV, 8 KB)

Table notes

The department reports on the number of intakes (child concern reports and notifications) received each year. In 2019-20, there were 129,113 intakes relating to 76,207 children received by the department.

Over the past year, the number of intakes increased by 6.0 per cent, from 121,813 for 2018-19 to 129,113 for 2019-20.

In 2019-20, the major sources of intakes were school personnel (24.1 per cent) followed by parent/guardian (14.9 per cent) and health sources (13.2 per cent).

The number of Aboriginal and Torres Strait Islander children subject to an intake increased by 7.2 per cent from 17,268 children in 2018-19 to 18,511 children in 2019-20. The number of non-Aboriginal and Torres Strait Islander children subject to an intake increased by 2.5 per cent from 56,287 children in 2018-19 to 57,696 children in 2019-20.

Over the past five years there has been an increase of 30.0 per cent in total intakes received by the department, from 99,293 for 2015-16 to 129,113 for 2019-20.  

Performance information