Delivering quality services to children and families through a capable, motivated workforce and client-focused organisations

Vulnerable children and families will receive quality services from a highly skilled, capable and professional workforce across government and non-government family and child sectors.

Improving court processes for child protection matters

Based on the recommendations of the Queensland Child Protection Commission of Inquiry, we are improving court processes for child protection matters.

We have established the Office of the Child and Family Official Solicitor (OCFOS) to provide early, independent legal advice to child safety workers about child protection matters, and work closely with staff in service centres to prepare court material for child protection applications.

While OCFOS will make applications for orders to ensure a child’s immediate safety, the newly established Office of the Director of Child Protection Litigation (DCPL) - an independent statutory agency established within the Justice portfolio - will make applications for child protection orders and conduct child protection proceedings, instead of our department. In these matters, OCFOS will operate as briefing partner to DCPL.

This new approach aims to introduce a quicker timeframe to resolve matters and improve consistency across the state. Most importantly, children and young people will have a greater opportunity to present their views in court, if they wish to, and access legal representation for themselves and their families, when they need it.

Both OCFOS and DCPL have been operational since 1 July 2016.

Developing the child protection workforce

Queensland needs a highly skilled, professional workforce to support the safety, wellbeing and best interests of Queensland’s most at-risk children and families.

Child protection workers need to be appropriately qualified and specialised, have opportunities to effectively engage with families, and be supported to perform their roles.

To achieve this, we have introduced new mandatory qualification requirements for all child safety roles. These requirements will apply to all new Child Safety Officer applicants. Existing Child Safety Officers and current applicants will not be affected.

The new requirements will strengthen the good practice that is already occurring while ensuring Queensland has a highly skilled, professional workforce able to support the safety, wellbeing and best interests of vulnerable children and families.

Qualification requirements

At a minimum, all new Child Safety Officers must hold a bachelor degree from an accredited Australian tertiary institution. Overseas qualifications are only accepted if they are comparable to a relevant Australian qualification.

Further information about the new qualification requirements is available on the child protection careers page.

  • Quality Improvement Program

    The Department of Child Safety, Youth and Women has established a Quality Improvement Program (QIP) aimed at improving outcomes for children, young people, parents and families.