10.11 Staff safety and well-being


This procedure outlines the process for ensuring the safety and well-being of all departmental staff during intervention with children, young people and families, and the management of aggressive client behaviour, stress, vicarious trauma and critical incident stress.

Key steps

  1. Implement strategies to promote staff safety and well-being
  2. Implement strategies to avoid client aggression
  3. Manage aggressive behaviour by clients
  4. Respond to an incident of aggressive behaviour
  5. Implement strategies to manage stress, vicarious trauma and critical incident stress


  1. Staff adhere to risk management processes prior to contact with clients.
  2. Staff endeavour to use their skills in preventing or defusing hostility.