Aboriginal and Torres Strait Islander Family Wellbeing Services

Together with our non-government partners, we are changing the way we work with and provide services to Aboriginal and Torres Strait Islander families and communities to improve the wellbeing and safety of Aboriginal and Torres Strait Islander families, children and young people.

The Queensland Government has committed $150 million over five years to establish Aboriginal and Torres Strait Islander Family Wellbeing Services to better support Aboriginal and Torres Strait Islander families who may be experiencing vulnerability across the state.

The new Family Wellbeing Services make it easier for Aboriginal and Torres Strait Islander families in communities across Queensland to access culturally responsive support to improve their social, emotional, physical and spiritual wellbeing, and build their capacity to safely care for and protect their children.

This program combines the functions of the following existing family support programs into one community-run Family Wellbeing Service:

  • Aboriginal and Torres Strait Islander Family Support Service
  • Tertiary Family Support services
  • Targeted Family Support services
  • Secondary Family Support Services.

Aboriginal and Torres Strait Islander community-controlled organisations lead the design and delivery of these services to ensure support and responses are culturally safe and responsive, reflect community and family strengths, local needs and aspirations, leadership and cultural knowledge.

Aboriginal and Torres Strait Islander Family Wellbeing Services workers collaborate with a wide range of culturally appropriate universal, secondary and specialist services, Family Participation Program services, placement services, and with each individual family, to plan and provide a tailored, holistic and coordinated response to their specific needs. This includes working with families with diverse needs — from prevention and early intervention support to help families at the earliest possible opportunity to prevent concerns and worries from escalating, through to intensive support for families already in contact with the child protection system.

Aboriginal and Torres Strait Islander Family Wellbeing Services were rolled out progressively across the state from December 2016 and to April 2018, with all services now operational across Queensland.

LocationProviderPhone
Beaudesert, Jimboomba and Gold Coast Hinterland Mununjali Jymbi Centre – Family Wellbeing Service 07 5541 2575
Beenleigh/Bayside Aboriginal and Torres Strait Islander Community Health Services (ATSICHS) Family Wellbeing Service 07 3239 5381
Brisbane Kummara Family Wellbeing Service 07 3846 5654
Brisbane North Kurbingui (Yeaca Dhargo) Family Wellbeing Service 07 3156 4800
Brisbane North Aboriginal and Torres Strait Islander Community Health Services (ATSICHS) Family Wellbeing Service 07 3240 8924
Browns Plains Aboriginal and Torres Strait Islander Community Health Services (ATSICHS) Family Wellbeing Service 07 3239 5381
Bundaberg, North Burnett, Fraser Coast, Maryborough Central Queensland Indigenous Development Family Wellbeing Service Bundaberg
07 4911 6712
Harvey Bay
07 4911 6715
Cairns & Cassowary Coast Wuchopperen Health Service Ltd 07 4080 1000
Cape York East Cape Cluster Gungarde Aboriginal Corporation 07 4069 5412
Darling Downs (West) Maranoa Goolburri South West Qld Indigenous Family Wellbeing Service 07 4637 9953
Gladstone, Biloela Nhulundu Health Service, Gladstone Family Wellbeing Service 07 4979 0992
Gold Coast Kalwun – South East Region Family Support Service Burleigh
07 5520 8600
Coomera
07 5676 6477
Gympie REFOCUS Aboriginal and Torres Strait Islander Corporation 07 5442 3992
Ipswich Kummara Family Wellbeing Service 07 3846 5654
Kingaroy Cherbourg Regional Aboriginal and Islander Community Controlled Health Services Ltd (CRAICCHS) 07 4169 8600
Kowanyama Cape York and Gulf Remote Area Aboriginal and Torres Strait Islander Child Care Association 07 4030 0900 or
1300 663 411
Lockhart River Puuya Foundation Tues to Thurs
0475 434 639
Lockyer Valley and Somerset Kambu Aboriginal and Torres Strait Islander Corporation for Health 07 5465 3353
Logan Aboriginal and Torres Strait Islander Community Health Services (ATSICHS) Family Wellbeing Service 07 3239 5381
Mackay, Bowen, Girudala Community Co-Operative Society Ltd 07 4786 1000
Moreton Bay Moreton Aboriginal and Torres Strait Islander Community Health Service 1800 316 636
Mount Isa Gidgee Healing 07 4743 6681
North West Cape Cluster Cape York and Gulf Remote Area Aboriginal and Torres Strait Islander Child Care Association 07 4030 0900 or
1300 663 411
Northern Peninsula Area Cluster NPA Family and Community Services Aboriginal and Torres Strait Islander Corporation 07 4069 3555
Palm Island Palm Island Family Wellbeing Centre 07 4421 4300
Pormpuraaw Pormpur Paanthu Aboriginal Corporation 07 4060 4295
Rockhampton Central Queensland Indigenous Development (CQID) Family Wellbeing Service 07 4920 0000
South, South West, Brisbane North Murri School Family Wellbeing Service Brisbane 07 3255 6133
Sunshine Coast Refocus Aboriginal and Torres Strait Islander Corporation 07 5442 3992
Tablelands Mulungu Aboriginal Torres Strait Islander Family Wellbeing Service 07 4086 9200
Toowoomba, Darling Downs (East) Goolburri South West Qld Indigenous Family Wellbeing Service 07 4637 9953
Torres Strait Islands Mura Kosker Sorority Inc. 07 4069 1663
Townsville TAIHS Townsville Family Wellbeing Service 07 4431 1458

Mums, Dads and other caregivers are encouraged to include themselves in the referral process, reaching out to receive confidential and personalised support well before breaking point.

Referrals can also be made by members of the public, community members, professionals, other government agencies, non-government organisations and by Child Safety in a number of ways, including:

  • In person or by phone.
  • By on-line referral form on the Family and Child Connect website
  • By other funded non-government services delivering Family and Child Connect, Intensive Family Support or Assessment and Service Connect support for families using ARC - Advice, Referrals and Case management system.