Aboriginal and Torres Strait Islander Family Wellbeing Services

Together with our non-government partners, we are committed to provide services to improve the wellbeing and safety of Aboriginal and Torres Strait Islander families, children and young people.

The Aboriginal and Torres Strait Islander Family Wellbeing Services better support Aboriginal and Torres Strait Islander families who may be experiencing vulnerability across the state.

The Family Wellbeing Services make it easier for Aboriginal and Torres Strait Islander families in communities across Queensland to access culturally responsive support to improve their social, emotional, physical and spiritual wellbeing, and build their capacity to safely care for and protect their children.

Aboriginal and Torres Strait Islander community-controlled organisations lead the design and delivery of these services to ensure support and responses are culturally safe and responsive, reflect community and family strengths, local needs and aspirations, leadership and cultural knowledge.

Aboriginal and Torres Strait Islander Family Wellbeing Services workers collaborate with a wide range of culturally appropriate universal, secondary and specialist services, Family Participation Program services, placement services, and with each individual family, to plan and provide a tailored, holistic and coordinated response to their specific needs. This includes working with families with diverse needs — from prevention and early intervention support to help families at the earliest possible opportunity to prevent concerns and worries from escalating, through to intensive support for families already in contact with the child protection system. 

The Aboriginal and Torres Strait Islander Family Wellbeing Services are a critical component of implementing Our Way A generational strategy for Aboriginal and Torres Strait Islander children and families (PDF) and Changing Tracks: An action plan for Aboriginal and Torres Strait Islander families (PDF) Changing Tracks: An action plan for Aboriginal and Torres Strait Islander families (DOCX, 4.3 MB).

Aboriginal and Torres Strait Islander Family Wellbeing Services are operational across these locations in Queensland. 

LocationProviderPhone
Bayside Yulu-Burri-Ba 07 3900 7800
Beaudesert, Jimboomba and Gold Coast Hinterland Mununjali Jymbi Centre – Family Wellbeing Service 07 5541 2575
Beenleigh Aboriginal and Torres Strait Islander Community Health Services (ATSICHS) Family Wellbeing Service 07 3239 5381
Brisbane Kummara Family Wellbeing Service 07 3846 5654
Brisbane North Kurbingui (Yeaca Dhargo) Family Wellbeing Service 07 3156 4800
Brisbane North Aboriginal and Torres Strait Islander Community Health Services (ATSICHS) Family Wellbeing Service 07 3240 8924
Browns Plains Aboriginal and Torres Strait Islander Community Health Services (ATSICHS) Family Wellbeing Service 07 3239 5381
Bundaberg, North Burnett, Fraser Coast, Maryborough Central Queensland Indigenous Development Family Wellbeing Service Bundaberg
07 4911 6712
Hervey Bay
07 4911 6715
Cairns & Cassowary Coast Wuchopperen Health Service Ltd 07 4255 6400
Cape York East Cape Cluster Gungarde Aboriginal Corporation 07 4069 5412
Darling Downs (West) Maranoa Goolburri South West Qld Indigenous Family Wellbeing Service 07 4637 9953
Gladstone, Biloela Nhulundu Health Service, Gladstone Family Wellbeing Service 07 4979 0992
Gold Coast Kalwun – South East Region Family Support Service Burleigh
07 5520 8600
Coomera
07 5676 6477
Gympie REFOCUS Aboriginal and Torres Strait Islander Corporation 07 5417 4483
Ipswich Kummara Family Wellbeing Service 07 3846 5654
Kingaroy Cherbourg Regional Aboriginal and Islander Community Controlled Health Services Ltd (CRAICCHS) 07 4169 8600
Kowanyama Cape York and Gulf Remote Area Aboriginal and Torres Strait Islander Child Care Association (RAATSIC) 1300 663 411
Lockhart River Cape York and Gulf Remote Area Aboriginal and Torres Strait Islander Child Care Association (RAATSIC) 1300 663 411
Lockyer Valley and Somerset Kambu Aboriginal and Torres Strait Islander Corporation for Health 07 5465 3353
Logan Aboriginal and Torres Strait Islander Community Health Services (ATSICHS) Family Wellbeing Service 07 3239 5381
Mackay, Bowen Girudala Community Co-Operative Society Ltd 07 4786 1000
Moreton Bay Moreton Aboriginal and Torres Strait Islander Community Health Service 1800 316 636
Mount Isa Gidgee Healing 07 4743 6681
North West Cape Cluster Cape York and Gulf Remote Area Aboriginal and Torres Strait Islander Child Care Association 1300 663 411
Northern Peninsula Area Cluster NPA Family and Community Services Aboriginal and Torres Strait Islander Corporation 07 4069 3555
Palm Island Palm Island Family Wellbeing Centre 07 4791 4050
Pormpuraaw Pormpur Paanthu Aboriginal Corporation 07 4060 4295
Rockhampton Central Queensland Indigenous Development (CQID) Family Wellbeing Service 07 4920 0000
South, South West, Brisbane North Murri School Family Wellbeing Service Brisbane 07 3255 6133
Sunshine Coast Refocus Aboriginal and Torres Strait Islander Corporation 07 5442 3992
Tablelands Mulungu Aboriginal Torres Strait Islander Family Wellbeing Service 07 4086 9200
Toowoomba, Darling Downs (East) Goolburri South West Qld Indigenous Family Wellbeing Service 07 4637 9953
Torres Strait Islands Mura Kosker Sorority Inc. 07 4069 1663
Townsville TAIHS Townsville Family Wellbeing Service 07 4431 1458

Mums, Dads and other caregivers are encouraged to include themselves in the referral process, reaching out to receive confidential and personalised support whether they just need a little bit of support to feel better about their day to day parenting, if they are sorting through some family challenges, or even if Child Safety is involved with their family.

Referrals can also be made by members of the public, community members, professionals, other government agencies, non-government organisations and by Child Safety in a number of ways, including:

Some Aboriginal and Torres Strait Islander Family Wellbeing Services may have some specific initiatives that sit within their services (i.e. Indigenous Youth and Family Workers, and the Specialist Domestic and Family Violence Workers).

Indigenous Youth and Family Workers

Within the Aboriginal and Torres Strait Islander Family Wellbeing Services, 17 services have Indigenous Youth and Family Workers (IYFWs) embedded in their service.  IYFWs support young people under 18 years of age who are at risk of involvement in the Youth Justice system and their families. IFYWs deliver family-based early intervention programs with a focus on strengthening cultural connections, building skills and reducing young people’s involvement in offending. They engage families and connect them with more specialised services when appropriate.

Specialist Domestic and Family Violence Workers

A number of the Aboriginal and Torres Strait Islander Family Wellbeing Services have a Specialist Domestic and Family Violence Worker (SDFVW). The SDFVW roles are an additional resource to help identify families where Domestic and Family Violence is a potential concern, provide support through the local Domestic and Family Violence service system, and develop strong referral pathways with mainstream services to ensure families are able to access the right services and be better supported.  

Visit the Family Wellbeing Services website to find out what they do, how they can help First Nations families and to read real stories from their clients.