Multicultural Action Plan 2019–20 to 2021–22

This Multicultural Action Plan is the second required under the Multicultural Recognition Act 2016. It builds on actions undertaken by Queensland Government agencies under the first Multicultural Action Plan (PDF, 390 KB).

This Action Plan sets out a whole-of-government approach for implementing Policy priorities in accordance with the Multicultural Recognition Act 2016. Responsibility for delivering on Policy outcomes is shared across Queensland Government agencies.

How to read this Action Plan

Actions are set out by Policy priority. Where available, sub-actions related to broad actions can be viewed by clicking on the 'Read the sub-actions' buttons below. These sub-actions can only be viewed on this webpage and are not available in the printable version (PDF, 473 KB) of the Action Plan document.

Supporting Our Future State: Advancing Queensland’s Priorities

The Policy and Action Plan support a number of priorities set out in the Government’s objectives for the community, Our Future State: Advancing Queensland's Priorities:

  • Be a responsive government

  • Keep Queenslanders healthy

  • Create jobs in a strong economy

  • Give all our children a great start

Priority 1: Culturally responsive government

Being a culturally responsive government is about planning and delivering services and programs for a multicultural community, tapping into the benefits of diverse and inclusive workforces and ensuring that every Queenslander feels respected and supported when using Queensland Government services. It is also about responding specifically to people experiencing significant barriers and vulnerabilities. The Queensland Government will continue to support refugees and people seeking asylum to reduce barriers and create opportunities to participate and contribute to our economic, social and cultural future.

Outcomes

Improved knowledge about customers' diversity

We are working towards a consistent approach to collecting statistical information about the cultural and linguistic diversity of our customers. This will lead to better service design and delivery.

Culturally capable services and programs

We are delivering better outcomes for individuals and families by supporting capability across the Queensland Public Sector to engage effectively with people from culturally diverse backgrounds.

A productive, culturally capable and diverse workforce

We are building an inclusive culture in the Queensland Public Sector. This is evidenced by a workforce that is reflective of all forms of diversity.

ActionAdvancing Queensland’s PrioritiesResponsible agencyTimeframe

Deliver agency implementation plans to improve the collection, use and availability of information on customers from culturally diverse backgrounds.

Note: This action relates to the commitment in the Queensland Multicultural Policy: Our story, our future regarding a consistent approach to collecting statistical information about the diversity of people who access Queensland Government services. It builds on related actions in the Queensland Multicultural Action Plan 2016–17 to 2018–19. Agency implementation plans outline steps for relevant government agencies to collect and report on the minimum mandatory indicators for customers from culturally diverse backgrounds.

Note: The QPS collects information for legitimate law enforcement purposes only and cannot collect or disclose customer information as outlined in the Queensland Multicultural Policy: Our story, our future. QPS officers across the state have access to the QPS Annual Environmental Scan which details cultural diversity trends in the community and which assists with QPS internal planning to address the needs of the whole community.

DCSYW, DHPW, DJAG, DoE, DTMR, DYJ, QCS, QFES, QH

2019–22

Use diversity and customer experience data to inform and improve service design. DCDSS, DCSYW, DESBT, DHPW, DNRME, ECQ, PSC, QH, RTA 2019–22
Review and expand examples of evidence in the Human Services Quality Framework User Guide for use by non-government organisations to demonstrate culturally safe and responsive service delivery. DCDSS 2019–22
Ensure the needs and interests of people from culturally diverse backgrounds are considered and reflected in relevant policy and legislation related initiatives. DCDSS 2019–22
Continuously improve assessments to ensure interventions are culturally sound and that cultural information is captured accurately to deliver the most effective services to children and families in the child protection system. DCSYW 2019–22
Use cultural and diversity data to plan, design and inform service delivery to improve outcome for customers. DESBT 2019–22
Ensure the needs and interests of people from culturally diverse backgrounds are engaged in the agency's customer research, including through the whole-of-government customer satisfaction survey. DHPW 2019–22
Partner with agencies to apply a Human-Centered Design approach to better understand customer insights, including the needs and interests of people from culturally diverse backgrounds, for improved design and delivery of government services. DHPW 2019–22
Utilise cultural and language diversity data to improve access to energy rebates, concessions and support for customers from culturally diverse backgrounds. DNRME 2019–22
Utilise language and diversity data to guide development of educational and awareness materials ahead of major election events in 2020 to ensure the needs of electors from culturally diverse backgrounds are considered. ECQ 2019–22
Use cultural and language diversity data to plan, design and inform service delivery to improve outcomes for customers. PSC 2019–22
Ensure mental health consumer and carer experience of service surveys are available in multiple languages to improve service understanding of groups from culturally diverse backgrounds. QH 2019–22
Utilise cultural and language diversity data to inform the RTA Customer Experience Strategy. RTA 2019–22
Develop a customer experience strategy to deliver accessible services to all members of the Queensland rental market, including people from culturally diverse backgrounds. RTA 2019–22
Foster cross-sector partnerships to increase participation of people from culturally diverse backgrounds in government and community services. DHPW, SLQ 2019–22
Work in partnership with community organisations to enhance participation of people from culturally diverse backgrounds in physical activity. DHPW 2019–22
Partner with multicultural community organisations in the delivery of significant events to enhance awareness of SLQ services and facilities. SLQ 2019–22
Support Queenslanders from culturally diverse backgrounds to better prepare for and recover from disasters. DCDSS
DSDMIP (QRA)
QFES
2019–22
Ensure appropriate engagement and recovery strategies are developed in disaster management planning for people identified as being vulnerable in the People with Vulnerabilities in Disasters framework, including migrants, refugees, temporary workers, students, tourists and people who speak languages other than English or have low literacy levels. DCDSS 2019–22
Support and promote the roles that multicultural and faith-based community groups play in assisting communities to recover from disaster. DCDSS 2019–22
Translate community recovery fact sheets into a range of languages to support people from culturally diverse backgrounds to better prepare for and recover from disasters. DCDSS 2019–22
Fund Councils to deliver activities targeted at supporting people from culturally diverse backgrounds through the Get Ready Queensland disaster resilience grants program. DSDMIP (QRA) 2019–22
Ensure cultural and language diversity data is considered when planning strategies for the Get Ready Queensland advertising campaign and include appropriate promotional strategies such as broadcasting via ethnic radio stations. DSDMIP (QRA) 2019–22
Develop, deliver and evaluate community safety education programs that are tailored to the needs of migrant communities, such as by translating information products into other languages and using interpreters. QFES 2019–22
Develop and promote specific resources to improve access for customers from culturally diverse backgrounds. DJAG
LAQ
2019–22
Promote the availability of translation services offered to Blue Card Service customers through staff training and provision of information. DJAG 2019–22
Publish and promote multilingual resources including factsheets, guides and videos on a variety of consumer topics. DJAG 2019–22
Support access to translated resources through a dedicated webpage. DJAG 2019–22
Engage with people from culturally diverse backgrounds through participation at community events and conducting information sessions in educational and community-based settings. DJAG 2019–22
Disseminate fair trading information to vulnerable Queenslanders, including those from culturally diverse backgrounds, through other government agencies, non-government organisations and local community groups. DJAG 2019–22
Use and promote availability of interpreter services to access any of the agency's information or services. DJAG 2019–22
Publish relevant resources including factsheets and guides in languages other than English. LAQ 2019–22
Provide access to legal information via the agency’s website, which can be translated into 100 different languages and has the option for audio translation LAQ 2019–22
Provide free interpreter services to clients for the provision of legal information and advice services. LAQ 2019–22
Participate in community events and provide community legal education when requested. LAQ 2019–22
Increase cultural understanding and capability of staff by providing access to events, training and development opportunities. All agencies 2019–22
Promote calendar of events celebrating cultural diversity across the agency. Celebrate key events throughout Multicultural Queensland Month and on Harmony Day. DAF 2019–22
Promote key events to staff during Multicultural Queensland Month and on Harmony Day. DATSIP 2019–22
Promote tools and resources to support multicultural capability, awareness and understanding. DCDSS 2019–22
The agency will maintain representation on the #DiversityandInclusionMatters Forums. DCDSS 2019–22
Provide opportunities for staff to access ongoing learning and development through training courses (non-mandatory) such as:
  • Special Broadcasting Service Cultural Competence Program
  • Multicultural Awareness
  • Multicultural Capability
  • Working with Interpreters
DCSYW 2019–22
Invest in training for child safety staff to undertake best practice in working with clients from culturally diverse backgrounds through Working With and Across Difference (WwAD), and embed best practice cross cultural approaches through a state-wide WwAD champions network. DCSYW 2019–22
Offer cultural capability training programs to staff on iLearn. DES 2019–22
Facilitate employee resource groups comprising employees that identify as being from diverse cultural backgrounds or for Aboriginal peoples and Torres Strait Islander peoples to support and promote workplace diversity and inclusion. DES 2019–22
Purchase annual Diversity Council of Australia membership and share information and resources with staff regularly. DES 2019–22
Promote a calendar of events celebrating cultural diversity across the agency. DES 2019–22
Celebrate key events throughout Multicultural Queensland Month and on Harmony Day. DES 2019–22
Promote tools and resources to support multicultural capability, awareness and understanding. DESBT 2019–22
Deliver cultural capability training to all staff. DHPW 2019–22
Provide access to training for staff on unconscious bias and on the use of respectful and inclusive language. DITID 2019–22
Provide mandatory training for all staff that includes topics relating to courtesy and respect for co-workers, clients and members of the public from culturally diverse backgrounds and discrimination. DJAG 2019–22
Actively encourage all staff to undertake the online cultural competency training to improve the way staff work with people from culturally diverse backgrounds. DJAG 2019–22
Deliver leadership and management capability development programs which include topics related to inclusion and diversity, respectful behaviours and awareness of bias. DJAG 2019–22
Encourage and support staff to attend Cross Cultural Training: Working Effectively with People from Culturally and Linguistically Diverse Backgrounds in the Justice System workshops. DJAG 2019–22
Encourage and support staff to attend training to improve cross cultural understanding and communication in the workplace. DJAG 2019–22
Support key staff members to complete cultural competency training to ensure services delivered are respectful and inclusive. DJAG 2019–22
Provide access to training and other resources to support agency staff to adopt best practice narrative about diversity and inclusion. DLGRMA 2019–22
Include the Words that Work training program in leadership and management capability development program. DLGRMA 2019–22
Sign up to and actively encourage staff participation in the Special Broadcasting Service Cultural Competence Program. DLGRMA 2019–22
Promote diversity inclusion and cultural awareness throughout the agency. DNRME 2019–22
Coordinate an awareness raising campaign encouraging all agency staff to celebrate Multicultural Queensland Month. DNRME 2019–22
Deliver diverse and inclusive workplaces through implementing the We all Belong framework. DoE 2019–22
Increase staff awareness of the value of diversity and develop cultural capabilities. DoE 2019–22
Build awareness about Queensland's multicultural identity, including through promoting events that develop cultural respect and understanding. DoE 2019–22
Provide and support staff to access a range of cultural awareness training options. DPC 2019–22
Investigate opportunities to theme an event or leadership session to discuss and raise awareness of diversity and inclusion. DSDMIP 2019–22
Ensure regional liaison officers practice an inclusive and respectful customer service culture through the provision of cultural awareness training. DSDMIP (QRA) 2019–22
Create opportunity for cultural capability development for customer facing staff in the agency. DTMR 2019–22
Review and update the online staff cultural capability training to ensure currency and relevance. DTMR 2019–22
Provide opportunities for staff to access ongoing learning and development through training courses (non-mandatory) such as:
  • Special Broadcasting Service Cultural Competence Program
  • Multicultural Awareness
  • Multicultural Capability
  • Working with Interpreters
DYJ 2019–22
Actively support staff to undertake cultural capability training focused on working with people from culturally diverse backgrounds. ECQ 2019–22
Promote opportunities for staff to build cultural capability when working with people from culturally diverse backgrounds through implementation of the agency’s Diversity and Inclusion Strategy. LAQ 2019–22
Purchase annual Diversity Council of Australia membership and share information and resources with staff regularly. PSC 2019–22
Promote tools and resources to support multicultural capability, awareness and understanding. PSC 2019–22
Actively embrace and promote Harmony Day and Multicultural Queensland Month across the organisation. PSC 2019–22
Review content and delivery of training focused on addressing multicultural issues to determine whether additional resources need to be developed to support people from diverse cultural and religious backgrounds. QCS 2019–22
Deliver diversity and inclusion training to staff and volunteers. QFES 2019–22
Actively encourage agency personnel to undertake cultural capability training focused on working with people from culturally diverse backgrounds. QFES 2019–22
Promote the importance of understanding and respecting people from different cultures as part of the agency’s diversity narrative. QFES 2019–22
Promote and support staff to attend agency, Queensland Government and community events celebrating cultural diversity, such as during Multicultural Queensland Month. QFES 2019–22
Actively support access to training to improve staff capability to deliver culturally responsive services. QH 2019–22
Deliver strategies to address workforce training needs to improve working with interpreters in healthcare contexts. QH 2019–22
Actively embrace and promote Harmony Day and Multicultural Queensland Month across the organisation. QH 2019–22
Provide training to staff on inclusive language and working with interpreters. QHRC 2019–22
Deliver training programs that provide information on discrimination law, unconscious bias and financial benefits of diverse and inclusive workplaces. QHRC 2019–22
Deliver training programs and undertake awareness raising activities which provide information on cultural rights under Queensland human rights legislation. QHRC 2019–22
Include cultural awareness and capability training for all staff as part of induction and biannual refresher training. QMHC 2019–22
Release and promote the use of the Multicultural Responsiveness Online Learning Product aimed at increasing cultural capability of staff across the agency. QPS 2019–22
Promote information and relevant training, such as working with interpreters, to all staff, in particular front-line staff. QT 2019–22
Increase cultural understanding and capability of staff through access to online learning modules. RTA 2019–22
Promote and celebrate Multicultural Queensland Month and other multicultural events such as Harmony Day. RTA 2019–22
Actively encourage and support staff to access training in cultural awareness and working with interpreters. SLQ 2019–22
Encourage all staff supporting students from refugee backgrounds in the Adult Migrant English Program to undertake the Working Sustainably with Vulnerable Clients training program. TAFE Queensland 2019–22
Organise staff activities to raise cultural awareness, such as a multicultural lunch day. TIQ 2019–22
Work with the whole-of-government Strategic Workforce Council to support new approaches to developing cultural capability strategies, including online options. PSC 2019–22
Commit to increasing all forms of diversity on Queensland Government boards. All agencies 2019–22
Work with community groups and non-government providers to include programs which can be undertaken by people from culturally diverse backgrounds experiencing hardship to satisfy their State Penalty Enforcement Registry debt. QT 2019–22
Work with government agencies, funded services and suppliers to ensure the whole-of-government language services panel arrangement addresses customer needs. QH 2019–22
Develop an interactive online resource on Queensland demographic and diversity data. DLGRMA 2019–22
Administer the Asylum Seeker and Refugee Assistance program responding to the needs of vulnerable refugees and people seeking asylum on temporary visas. DLGRMA 2019–21
Provide funding to support the provision of specialist legal support and advice for refugees and people seeking asylum. DJAG 2019–20
Identify and address barriers to public health services, including oral health and pharmaceuticals for refugees and people seeking asylum. QH 2019–22
Develop and release a new refugee health and wellbeing policy and action plan. QH 2019–22
Develop child and adult immunisation content as part of the Adult Migrant English Program. TAFE Queensland
and QH
2019–22
Provide a suite of products and services to access, secure and sustain private rental tenancies for eligible Queenslanders, which may include those from culturally diverse backgrounds. DHPW 2019–22

Priority 2: Inclusive, harmonious and united communities

Building inclusive, harmonious and united communities starts with recognition of our common hopes and dreams. Inclusive, harmonious and united communities are where people understand, appreciate and celebrate difference; recognise the vast potential and benefits that diversity offers us as individuals and as communities; embrace new perspectives and develop together.

Outcomes

Recognition and respect for Aboriginal and Torres Strait Islander heritage and culture

We know the fundamental importance of recognition and respect for Aboriginal peoples and Torres Strait Islander peoples and their heritage and culture to building inclusive and harmonious communities across Queensland.

Queenslanders celebrate our multicultural identity

We celebrate and promote our rich multicultural community, including bringing the Multicultural Queensland Charter to life.

Connected and resilient communities

We are building more connected and resilient communities where people feel a strong sense of welcome and belonging.

A respectful and inclusive narrative about diversity

We are promoting a positive public narrative which is respectful, fact-based and builds intercultural understanding.

ActionAdvancing Queensland’s PrioritiesResponsible agencyTimeframe

Support opportunities to foster stronger connections between migrant and refugee communities with Aboriginal and Torres Strait Islander communities.

DLGRMA

2019–22

Work with DLGRMA and culturally diverse communities to promote and respect Aboriginal and Torres Strait Islander culture, including fostering relationships with Traditional Owners and Elders.

DATSIP

2019–22

Work with organisations through the Multicultural Queensland Ambassador Program to apply the Multicultural Queensland Charter to their business practices and support Queenslanders from culturally diverse backgrounds in practical ways.

DLGRMA

2019–22

Promote the Multicultural Queensland Charter to government agency staff and consider its principles when developing policies or providing services. Read the sub-actions

All agencies

2019–22

Update the agency’s cultural diversity intranet page and share links to the Multicultural Queensland Charter, Queensland Multicultural Policy and Queensland Multicultural Action Plan 2019–20 to 2021–22.

DAF

2019–22

Make information about the Multicultural Queensland Charter available through the agency’s webpage.

DATSIP

2019–22

Ensure policies and delivery of services are established on principles of respect and inclusion, such as those outlined in the Multicultural Queensland Charter.

DATSIP

2019–22

Promote and display the Multicultural Queensland Charter in workplaces and in Accommodation Support and Respite Service centres.

DCDSS

2019–22

Create an intranet page to raise awareness amongst staff about the Multicultural Queensland Charter and how it applies to their work.

DCDSS

2019–22

Promote and encourage staff to participate in events and access resources related to the Multicultural Queensland Charter, such as attending Multicultural Queensland Charter events and accessing the Multicultural Queensland Charter in Action videos.

DCDSS

2019–22

Demonstrate the agency values and is committed to multiculturalism through implementing actions committed to in the Diversity and Inclusion Strategy.

DCDSS

2019–22

Review and update the human resources policies and resources to ensure the agency maintains a contemporary approach to diversity and inclusion topics in line with public sector and legislative requirements.

DCDSS

2019–22

Review training sessions for face-to-face residential care officer training programs to ensure there is information about cultural capability and the Multicultural Queensland Charter.

DCDSS

2019–22

Review induction and training programs to ensure appropriate references to the Multicultural Queensland Charter and its application to the workplace.

DCDSS

2019–22

Following review of the induction and training programs, ensure increased focus on being culturally appropriate and respectful, and staff understand how the Multicultural Queensland Charter applies to their role.

DCDSS

2019–22

Promote the Multicultural Queensland Charter through internal communication channels.

DCSYW

2019–22

Raise awareness of the Multicultural Queensland Charter in agency multicultural awareness training programs.

DCSYW

2019–22

Ensure the Multicultural Queensland Charter is appropriately referenced in policy and procedural changes to relevant frameworks and practice manuals for Child Safety.

DCSYW

2019–22

Embed principles of the Multicultural Queensland Charter into the agency’s Diversity and Inclusion Plan.

DCSYW

2019–22

Update the cultural diversity intranet page and share links to the Multicultural Queensland Charter, Queensland Multicultural Policy and Queensland Multicultural Action Plan 2019–20 to 2021–22.

DES

2019–22

Promote the Multicultural Queensland Charter and events celebrating diversity such as Harmony Day and Multicultural Queensland Month across the agency.

DES

2019–22

Embed the Multicultural Queensland Charter principles in delivering inclusive and respectful customer service, including through displaying the Multicultural Queensland Charter in workplaces and in frontline services.

DES

2019–22

Encourage and support staff to access events and resources relating to the Multicultural Queensland Charter such as through Yammer and the cultural diversity intranet site.

DES

2019–22

Communicate broadly to staff about the Multicultural Queensland Charter and how it applies to their roles and responsibilities.

DESBT

2019–22

Consider the Multicultural Queensland Charter in the development of policies and engage with appropriate stakeholders to test policy positions.

DESBT

2019–22

Leverage the Multicultural Queensland Charter and actions in the Queensland Multicultural Action Plan 2019–20 to 2021–22 in the agency’s Diversity and Inclusion Strategy to ensure employees are culturally respectful, inclusive and engaged.

DESBT

2019–22

Include the Multicultural Queensland Charter in staff induction and display it throughout workplaces.

DHPW

2019–22

Ensure Sport and Recreation representation on the Multicultural Employee Reference Group.

DHPW

2019–22

Promote inclusion best practice in all sport and recreation policy and service delivery, such as by embedding principles of the Multicultural Queensland Charter in funding agreements.

DHPW

2019–22

Influence the active industry and partners to consider inclusion best practice in all policy and service delivery.

DHPW

2019–22

Display the Multicultural Queensland Charter in all business locations.

DITID

2019–22

Review human resource policies and procedures to embed principles of inclusivity as embodied in the Multicultural Queensland Charter.

DITID

2019–22

Promote the benefits of embedding the Multicultural Queensland Charter in practice through intranet bulletins and good news stories.

DJAG

2019–22

Promote the Multicultural Queensland Charter to new staff through agency induction initiatives.

DJAG

2019–22

Encourage and support staff to participate in events and access resources related to the Multicultural Queensland Charter.

DJAG

2019–22

Display the Multicultural Queensland Charter in workplaces.

DJAG

2019–22

Consider the Multicultural Queensland Charter when reviewing policies and procedures that impact on service delivery to clients from culturally diverse backgrounds.

DJAG

2019–22

Embed principles of the Multicultural Queensland Charter into the agency’s Diversity and Inclusion Plan.

DJAG

2019–22

Raise awareness of the Multicultural Queensland Charter in leadership and management capability development programs.

DJAG

2019–22

Embed principles of the Multicultural Queensland Charter in human resource policies and procedures.

DJAG

2019–22

Include information about the Multicultural Queensland Charter and its application in induction materials and programs across the agency.

DLGRMA

2019–22

Showcase exemplary Multicultural Queensland Charter in action stories from business units across the agency at workforce engagement events (such as all staff forums) and through internal communication channels (such as Director-General e-newsletters)

DLGRMA

2019–22

Review and embed Multicultural Queensland Charter principles into Human Resources policies and procedures.

DLGRMA

2019–22

Include reference to the legislative responsibilities regarding the Multicultural Queensland Charter in performance agreements of the Executive Leadership Team.

DLGRMA

2019–22

Display the Multicultural Queensland Charter in the workplace and include information about it on the Diversity and Inclusion intranet site.

DNRME

2019–22

Promote the Multicultural Queensland Charter and its application through available communication platforms, such as Yammer and the intranet.

DNRME

2019–22

Review and update the Reasonable Adjustment policy and protocol to include information about the Multicultural Queensland Charter.

DNRME

2019–22

Review and update staff induction information to showcase how the Multicultural Queensland Charter principles can be incorporated.

DNRME

2019–22

Update relevant policies to include principles of the Multicultural Queensland Charter.

DNRME

2019–22

Consider the Multicultural Queensland Charter in development of policies and planning inclusive and respectful service delivery.

DoE

2019–22

Establish a Diversity and Inclusion webpage with links to the Multicultural Queensland Charter and the Australian Human Rights Commission Racism. It stops with me. campaign.

DPC

2019–22

Share themed Plate of Inspiration and promote attendance at Multicultural Queensland Charter events to raise awareness about the Multicultural Queensland Charter.

DPC

2019–22

Establish a link to the Diversity and Inclusion page as part of induction and orientation activities.

DPC

2019–22

Review and update agency policy documents to ensure consistent application of Multicultural Queensland Charter provisions and use of respectful and inclusive language.

DPC

2019–22

Publish articles promoting the Multicultural Queensland Charter to all staff and share with new staff at induction programs.

DSDMIP

2019–22

Incorporate information about the Multicultural Queensland Charter into materials available to staff, such as information available on the intranet.

DSDMIP

2019–22

Encourage employee participation in Multicultural Queensland Charter events.

DSDMIP

2019–22

Work towards embedding the Multicultural Queensland Charter principles in human resource policies and procedures with examples of how they can be implemented in practice.

DSDMIP

2019–22

Include references to the Multicultural Queensland Charter in agency-wide communications and through Director-General messages during Multicultural Queensland Month and broadly.

DTMR

2019–22

Support workforce engagement events and forums focused on the Multicultural Queensland Charter and how its principles can be ‘brought to life’ in the workplace.

DTMR

2019–22

Ensure policy setting and forward-facing customer service areas have access to the Multicultural Queensland Charter and use it as a lens of consideration when developing policies and planning inclusive and respectful service delivery.

DTMR

2019–22

Ensure the Multicultural Queensland Charter is appropriately referenced in policy and procedural changes to relevant frameworks and practice manuals for Youth Justice.

DYJ

2019–22

Incorporate the Multicultural Queensland Charter into the Transition 2 Success program design.

DYJ

2019–22

Update induction materials to include references to the Queensland Multicultural Policy and the Multicultural Queensland Charter.

ECQ

2019–22

Promote the Multicultural Queensland Charter to staff through internal corporate communications such as the weekly newsletter.

ECQ

2019–22

Consider the Multicultural Queensland Charter in planning for the 2020 State General Election and the 2020 Local Government Quadrennial Election, and subsequent by-elections, to ensure the needs of electors from culturally diverse backgrounds are addressed.

ECQ

2019–22

Through the Commission’s internal reference group, develop and oversee initiatives to apply the Multicultural Queensland Charter in the agency's core business and when delivering major electoral events.

ECQ

2019–22

Raise awareness of the Multicultural Queensland Charter by continually updating the agency’s website to include action plan items from the Queensland Multicultural Action Plan 2019–20 to 2021–22 and providing information on the agency’s Diversity and Inclusion Strategy.

LAQ

2019–22

Consider the Multicultural Queensland Charter when planning and developing service delivery models and policies.

LAQ

2019–22

Embed Multicultural Queensland Charter principles in the agency’s human resources policy and procedures as they are reviewed.

LAQ

2019–22

Raise awareness among staff and identify opportunities to reference the Multicultural Queensland Charter in initiatives and strategies for the Queensland Public Sector.

PSC

2019–22

Include references to the Multicultural Queensland Charter in online Chief Executives onboarding material.

PSC

2019–22

Consider the Multicultural Queensland Charter in the development of policies and delivery of services.

PSC

2019–22

Work with staff to raise awareness about the role and purpose of the Multicultural Queensland Charter.

QCS

2019–22

Include the Multicultural Queensland Charter principles in the review of training in relation to multicultural issues.

QCS

2019–22

Include information about the Multicultural Queensland Charter and its application in staff induction programs.

QFES

2019–22

Display the Multicultural Queensland Charter in QFES workplaces, fire stations, State Emergency Services units and other QFES facilities and complexes.

QFES

2019–22

Encourage and support volunteers and staff to participate in events and access resources that promote the benefits of Queensland's diversity.

QFES

2019–22

Embed Multicultural Queensland Charter principles in Human Resource policies and procedures.

QFES

2019–22

Showcase QFES workplaces and volunteer units that demonstrate how their work has benefited from embedding the Multicultural Queensland Charter in practice.

QFES

2019–22

Promote the Multicultural Queensland Charter across the organisation through internal communications channels.

QH

2019–22

Promote the Building Cultural Awareness video series across Queensland Health.

QH

2019–22

Display the Multicultural Queensland Charter in all Commission offices and make information on the Multicultural Queensland Charter available via the intranet.

QHRC

2019–22

Use cultural celebrations and significant dates to promote the Multicultural Queensland Charter.

QHRC

2019–22

Incorporate principles from the Multicultural Queensland Charter as workplace policies are reviewed, using practical examples to support implementation of the Multicultural Queensland Charter.

QHRC

2019–22

Facilitate discussions about the Multicultural Queensland Charter and its application with staff at appropriate forums such as at staff meetings and training.

QHRC

2019–22

Actively raise staff awareness of the Multicultural Queensland Charter and identify opportunities to put its principles into practice in the Commission's work.

QMHC

2019–22

Identify and act on opportunities to enhance the Commission's work in line with the Multicultural Queensland Charter.

QMHC

2019–22

Raise awareness among staff about the Multicultural Queensland Charter and how it applies their work, such as by including information about the Multicultural Queensland Charter in the induction booklet.

QPS

2019–22

Update and promote the agency’s multicultural intranet webpage to make available information about the Multicultural Queensland Charter, Queensland Multicultural Policy and Queensland Multicultural Action Plan 2019–20 to 2021–22, and Multicultural Queensland Charter events.

QT

2019–22

Ensure the Multicultural Queensland Charter principles are considered in the review and implementation of the agency’s policies and procedures.

QT

2019–22

Create and deliver an internal communication plan to raise awareness about the Multicultural Queensland Charter.

RTA

2019–22

Include the Multicultural Queensland Charter in induction and annual refresher training programs for all staff.

RTA

2019–22

Update the quality review process to ensure the Multicultural Queensland Charter is considered in policy and procedure development.

RTA

2019–22

Include information on the Multicultural Queensland Charter and its application in staff induction programs.

SLQ

2019–22

Hold workforce engagement events, such as all-staff forums, focused on the Multicultural Queensland Charter and how its principles can be ‘brought to life' through the agency’s work.

SLQ

2019–22

Include the Multicultural Queensland Charter in the policy review checklist to embed its consideration in all policies.

SLQ

2019–22

Display the Multicultural Queensland Charter in all TAFE Queensland Customer Service Centres.

TAFE Queensland

2019–22

Embed the Multicultural Queensland Charter into the staff induction material.

TAFE Queensland

2019–22

Promote the Multicultural Queensland Charter through the agency’s recruitment practices and communication materials to raise awareness amongst staff.

TIQ

2019–22

Ensure that the Multicultural Queensland Charter is reflected in TIQ’s Human Resources policies, such as the Code of Conduct and the Workplace Bullying, Anti-Discrimination and Sexual Harassment Policy.

TIQ

2019–22

Ensure that staff training, such as client services training, reflect the principles of the Multicultural Queensland Charter.

TIQ

2019–22

Implement the Queensland Trade and Investment Strategy which supports the principles of the Multicultural Queensland Charter for a globally connected Queensland.

TIQ

2019–22

Assist in reducing financial barriers to physical activity for eligible children and young people, including those from culturally diverse backgrounds, through a subsidy program.

DHPW

2019–22

Promote the rights, interests and wellbeing of women and girls from culturally diverse backgrounds

DCSYW

2019–22

Celebrate and promote Queensland’s multicultural identity, such as through government publications and communication. Read the sub-actions

DCDSS, DES (QAGOMA, QM, QPAC and QTC), DESBT, DITID, DJAG, DLGRMA, DSDMIP, QHRC and TAFE Queensland

2019–22

Expand the All Abilities Queensland website to feature additional stories of people with disability including those from culturally diverse backgrounds and make accessible resources to help build an inclusive community.

DCDSS

2019–22

Celebrate and promote Queensland's diverse cultural stories in collaboration with multicultural communities through arts and culture.

DES (QAGOMA, QM, QPAC, QTC)

2019–22

Promote positive images of multicultural Queensland by highlighting people from culturally diverse backgrounds as valued and respected community members in publications and online materials.

DESBT

2019–22

Embed inclusive language in the agency’s talent and resource management principles.

DITID

2019–22

Ensure all ministerial and agency correspondence with customers are culturally responsive and reflective of Queensland's diverse community.

DJAG

2019–22

Promote and share stories and images through public and internal communication channels to lead respectful and inclusive narratives about diversity.

DLGRMA

2019–22

Ensure people from culturally diverse backgrounds are represented in all the agency’s external publications.

DSDMIP

2019–22

Promote positive images of multicultural Queensland by highlighting people from culturally diverse backgrounds as valued and respected community members in publications and online materials.

QHRC

2019–22

Widely promote good news stories relating to building a multicultural Queensland in the media and in social media.

TAFE Queensland

2019–22

Sign up and participate in the Australian Human Rights Commission Racism. It stops with me campaign.

Note: Specific sub-actions, where nominated by agencies, can be viewed on the web version of the Queensland Multicultural Action Plan 2019–20 to 2021–22. Read the sub-actions

All agencies

2019–22

Demonstrate the agency values and is committed to multiculturalism and promote the agency’s participation in the Australian Human Rights Commission Racism. It stops with me campaign.

DCDSS

2019–22

Reflect the agency’s stance against racism in the agency’s Diversity and Inclusion Plan.

DCSYW

2019–22

Raise awareness about the International Day for the Elimination of Racial Discrimination.

DCSYW

2019–22

Promote the agency’s participation in the Australian Human Rights Commission Racism. It stops with me campaign through internal and external communication channels.

DESBT

2019–22

Promote and share the Australian Human Rights Commission Racism. It stops with me campaign materials internally and externally through existing networks and stakeholders.

DHPW

2019–22

Promote key messages about addressing racism to staff via implementation of Our Charter.

DJAG

2019–22

Include the commitment to addressing racism in executive performance agreements, and in leadership and management capability development programs.

DJAG

2019–22

Promote the agency’s participation in the Australian Human Rights Commission Racism. It stops with me campaign through internal and external communication channels.

DLGRMA

2019–22

Incorporate into the agency’s communications the agency's participation in the Australian Human Rights Commission Racism. It stops with me campaign.

DoE

2019–22

Encourage staff to participate in events, and publish articles, to raise awareness about taking a stand against racism.

DNRME

2019–22

Stand against racism by ensuring employees to follow the agency’s Code of Conduct and Guiding Principles of RESPECT.

DNRME

2019–22

Promote Australian Human Rights Commission Racism. It stops with me campaign resources through DPC TV, Newsflash articles and Yammer posts.

DPC

2019–22

Participate in relevant events to raise awareness about the Australian Human Rights Commission Racism. It stops with me campaign.

DPC

2019–22

Publish articles promoting awareness of the agency’s participation in the Australian Human Rights Commission Racism. It stops with me campaign to employees.

DSDMIP

2019–22

Ensure that related policies (such as anti-discrimination) are up to date and accessible to all staff.

DSDMIP

2019–22

The agency’s leadership team champions good practice to prevent and reduce interpersonal and systemic racism.

DSDMIP

2019–22

Promote the agency’s participation in the Australian Human Rights Commission Racism. It stops with me campaign, including on Harmony Day.

DTMR

2019–22

Provide information to staff and customers regarding the agency's commitment to addressing racism.

QCS

2019–22

As an existing supporter of the Australian Human Rights Commission Racism. It stops with me campaign, the agency will continue to actively participate in and support the campaign through publications and other engagement and communication activities.

QHRC

2019–22

Raise awareness about the agency’s participation in the Australian Human Rights Commission Racism. It stops with me campaign through internal media channels.

RTA

2019–22

Actively monitor the workplace to ensure it is free from discrimination, harassment and racism.

SLQ

2019–22

Stand against racism by ensuring employees follow the agency's Code of Conduct and the Client Services Charter in which they are required to demonstrate a high standard of workplace behaviour and personal conduct.

TIQ

2019–22

Priority 3: Employment opportunities

Queensland’s cultural and linguistic diversity is one of our greatest strengths. Our diversity is part of who we are as Queenslanders and offers remarkable opportunities and benefits for our future economic development. To get the most from our diversity, we need to build a community and economy where all individuals can participate, successfully navigate systems, overcome barriers and achieve their economic goals.

Outcomes

Queensland gets the most benefit from our diversity and global connection

We are drawing on and building upon the global connections that come from our state’s diversity.

Individuals supported to participate in the economy

We are ensuring that Queenslanders from culturally diverse backgrounds are fully supported to participate in the economy and workforce in a way which meets their individual needs and goals.

ActionAdvancing Queensland’s PrioritiesResponsible agencyTimeframe

Work together to address the findings of the Deloitte Access Economics report Seizing the opportunity: Making the most of the skills of migrants and refugees.

DESBT, DLGRMA, JQ and TIQ

2019–22

Enable future local government grant programs to support training and employment opportunities for people from culturally diverse backgrounds.

DLGRMA

2019–22

Ensure future investments in sport and recreation infrastructure and programs are best practice and generate social benefits for the community, where appropriate, to meet the needs of people from culturally diverse backgrounds.

DHPW

2019–22

Provide opportunities for refugees, people seeking asylum and eligible temporary residents to participate in skills training that leads to job outcomes, including pathways to apprenticeships and traineeships.

DESBT

2019–22

Promote entrepreneurship as a pathway to employment and connect entrepreneurs from culturally diverse backgrounds and social enterprises to government small business support programs and services.

DESBT

2019–22

Increase the diversity of Electoral Commission of Queensland's temporary workforce for major election events in 2020.

ECQ

2019–20

Support skills development and career opportunities for people from culturally diverse backgrounds in the creative workforce.

DES (QAGOMA, QM, QPAC and QTC)

2019–22

Provide pathways to employment in the Queensland Public Sector for migrants, refugees and people seeking asylum, such as through work experience, internships or targeted recruitment.

DCDSS, DCSYW, DES, DESBT, DHPW, DLGRMA, DNRME, DPC, DSDMIP, DTMR, DYJ, LAQ, PSC, QCS, QFES, QH, QHRC, QT and SLQ

2019–22

Selected continuing government initiatives focused on people from culturally diverse backgrounds

Priority 1: Culturally responsive government
(including support for refugees and people seeking asylum)
ActionAdvancing Queensland’s PrioritiesResponsible agency
Deliver on the Public Service Commission 2022 foundation non-English speaking background diversity targets for the Queensland Public Sector All departments
Provide support, including through funding community organisations, to better meet the safety and support needs for women and children from diverse backgrounds affected by domestic and family violence. DCSYW
Provide targeted support for our most vulnerable young people, including those from culturally diverse backgrounds, through delivery of the Queensland Youth Strategy. DCSYW
Support people with disability, including those from culturally diverse backgrounds, through implementation of the All Abilities Queensland: Opportunities for all state disability plan 2017-20. DCDSS
Support older people from diverse backgrounds through implementation of the Queensland: an age-friendly community action plan. DCDSS

Improve access to playgroups and kindergarten programs for children and families, especially for refugees and people seeking asylum.

Note: The National Partnership Funding is currently secured until December 2020; continuation of this work is subject to ongoing Federal Government funding.

DoE
Promote the Multicultural Queensland Charter in Queensland state schools. DoE
Provide people seeking asylum in Queensland with access to the electricity rebate. DNRME
Provide 50 per cent concession fares to people seeking asylum and jobseekers through the Fairer Fares package. DTMR
Ensure equitable access to religious visitors for people from different faiths in correctional facilities. QCS

Work with the Queensland Transcultural Mental Health Centre to develop, implement and evaluate suicide prevention training and resources targeted to people from culturally diverse backgrounds.

Note: This project will be completed in 2020.

QMHC
Increase participation of people from culturally diverse backgrounds in health promotion, prevention and early intervention programs through delivery of the My health, Queensland’s future: Advancing health 2026 initiative. QH
Priority 2: Inclusive, harmonious and united communities
ActionAdvancing Queensland’s PrioritiesResponsible agency
Promote and celebrate Queensland’s multicultural identity and increase awareness of the benefits of multiculturalism through the Celebrating Multicultural Queensland grants program. DLGRMA
Support social connectedness and foster intercultural activities through investment in the Community Action for the Multicultural Society program and projects. DLGRMA
Priority 3: Economic opportunities
ActionAdvancing Queensland’s PrioritiesResponsible agency
Provide assistance to Queenslanders, including those from culturally diverse backgrounds, to participate in the global digital economy through the Advance Queensland Community Digital Champions program. DHPW
Provide targeted small business advice and assistance to entrepreneurs from culturally diverse backgrounds, including promoting opportunities to participate in the suite of programs and initiatives offered under the Advancing Small Business Queensland Strategy 2016-20. DESBT
Assist people from culturally diverse backgrounds who are unemployed, under-utilised or under-employed in the labour market to enter and stay in the workforce through a range of initiatives including Skilling Queenslanders for Work, Back to Work and the Annual Vocational Education and Training Investment Plan. DESBT
Support improved economic outcomes for refugees by working with employer groups to provide opportunities for work observation and work experience linked to English language learning, core skills for work and Australian workplace culture. TAFE Queensland
Target suitably qualified persons from culturally diverse backgrounds to register their interest to become members of the Queensland Civil and Administrative Tribunal. QCAT
Continue delivery of the Culturally and Linguistically Diverse Recruit Preparation Program to provide police recruit positions for men and women from diverse backgrounds to increase diversity of the QPS workforce. QPS
Enhance the international student experience through the implementation of International Education and Training Strategy to Advance Queensland 2016–26. TIQ