Family Wellbeing Services

Together with our non-government partners, we are committed to provide services to improve the wellbeing and safety of Aboriginal and Torres Strait Islander families, children and young people.

The Aboriginal and Torres Strait Islander Family Wellbeing Services better support Aboriginal and Torres Strait Islander families who may be experiencing vulnerability across the state.

The Family Wellbeing Services make it easier for Aboriginal and Torres Strait Islander families in communities across Queensland to access culturally responsive support to improve their social, emotional, physical and spiritual wellbeing, and build their capacity to safely care for and protect their children.

Aboriginal and Torres Strait Islander community-controlled organisations lead the design and delivery of these services to ensure support and responses are culturally safe and responsive, reflect community and family strengths, local needs and aspirations, leadership and cultural knowledge.

Aboriginal and Torres Strait Islander Family Wellbeing Services workers collaborate with a wide range of culturally appropriate universal, secondary and specialist services, Family Participation Program services, placement services, and with each individual family, to plan and provide a tailored, holistic and coordinated response to their specific needs. This includes working with families with diverse needs — from prevention and early intervention support to help families at the earliest possible opportunity to prevent concerns and worries from escalating, through to intensive support for families already in contact with the child protection system. 

The Aboriginal and Torres Strait Islander Family Wellbeing Services are a critical component of implementing Our Way and Changing Tracks.

Aboriginal and Torres Strait Islander Family Wellbeing Services are operational across these locations in Queensland. 

Location	Provider	Phone
Bayside	Yulu-Burri-Ba	07 3900 7870
Beaudesert, Jimboomba and Gold Coast Hinterland	Mununjali Jymbi Centre – Family Wellbeing Service	07 5541 2575
Brisbane South East (Beenleigh, Logan, Browns Plains)	Aboriginal and Torres Strait Islander Community Health Services (ATSICHS) Family Wellbeing Service	07 3239 5333
Brisbane	Kummara Family Wellbeing Service	07 3846 5654
Brisbane North	Kurbingui (Yeaca Dhargo) Family Wellbeing Service	07 3156 4800
Brisbane North	Aboriginal and Torres Strait Islander Community Health Services (ATSICHS) Family Wellbeing Service	07 3240 8924
Bundaberg, North Burnett, Fraser Coast, Maryborough	Central Queensland Indigenous Development Family Wellbeing Service	Bundaberg 07 4911 6712 Hervey Bay 07 4911 6715
Cairns	Wuchopperen Health Service Ltd	07 4255 6400
Cassowary Coast	Mamu Health Service Limited	07 4061 9988
Cape York East Cape Cluster	Gungarde Aboriginal Corporation	07 4069 5412
Darling Downs (West) Maranoa	Goolburri South West Qld Indigenous Family Wellbeing Service	07 4637 9953
Gladstone, Biloela	Nhulundu Health Service, Gladstone Family Wellbeing Service	07 4979 0992
Gold Coast	Kalwun – South East Region Family Support Service	Burleigh 07 5520 8600 Coomera 07 5676 6477
Gympie	REFOCUS Aboriginal and Torres Strait Islander Corporation	07 5417 4483
Ipswich	Kummara Family Wellbeing Service	07 3846 5654
Kingaroy	Cherbourg Regional Aboriginal and Islander Community Controlled Health Services Ltd (CRAICCHS)	07 4169 8600
Kowanyama	Cape York and Gulf Remote Area Aboriginal and Torres Strait Islander Child Care Association (RAATSIC)	1300 663 411
Lockhart River	Cape York and Gulf Remote Area Aboriginal and Torres Strait Islander Child Care Association (RAATSIC)	1300 663 411
Lockyer Valley and Somerset	Kambu Aboriginal and Torres Strait Islander Corporation for Health	07 5465 3353
Mackay, Bowen	Girudala Community Co-Operative Society Ltd	07 4786 1000
Moreton Bay	Moreton Aboriginal and Torres Strait Islander Community Health Service	1800 316 636
Mount Isa	Gidgee Healing	07 4749 6541
North West Cape Cluster	Cape York and Gulf Remote Area Aboriginal and Torres Strait Islander Child Care Association	1300 663 411
Northern Peninsula Area Cluster	NPA Family and Community Services Aboriginal and Torres Strait Islander Corporation	07 4069 3555
Palm Island	Palm Island Family Wellbeing Centre	07 4791 4050
Pormpuraaw	Pormpur Paanthu Aboriginal Corporation	07 4060 4295
Rockhampton	Central Queensland Indigenous Development (CQID) Family Wellbeing Service	07 4920 0000
South, South West, Brisbane North	Murri School Family Wellbeing Service Brisbane	07 3255 6133
Sunshine Coast	Refocus Aboriginal and Torres Strait Islander Corporation	07 5442 3992
Tablelands	Mulungu Aboriginal Torres Strait Islander Family Wellbeing Service	07 4086 9200
Toowoomba, Darling Downs (East)	Goolburri South West Qld Indigenous Family Wellbeing Service	07 4637 9953
Torres Strait Islands	Mura Kosker Sorority Inc.	07 4069 1663
Townsville	TAIHS Townsville Family Wellbeing Service	07 4431 1458
Yarrabah	Gurriny Yealamucka Health Service Aboriginal Corporation	07 4226 4100

Mums, Dads and other caregivers are encouraged to include themselves in the referral process, reaching out to receive confidential and personalised support whether they just need a little bit of support to feel better about their day to day parenting, if they are sorting through some family challenges, or even if Child Safety is involved with their family.

Referrals can also be made by members of the public, community members, professionals, other government agencies, non-government organisations and by Child Safety in a number of ways, including:

• in person or by phone.
• by on-line referral form located at familysupportreferral.org.au
• by other funded non-government services delivering programs (i.e. Family Participation Program, Family and Child Connect, or Intensive Family Support) using ARC - Advice, Referrals and Case management system

Some Aboriginal and Torres Strait Islander Family Wellbeing Services may have some specific initiatives that sit within their services (i.e. Indigenous Youth and Family Workers, and the Specialist Domestic and Family Violence Workers).

Indigenous Youth and Family Workers

17 of the Aboriginal and Torres Strait Islander Family Wellbeing Services have Indigenous Youth and Family Workers (IYFWs) embedded in them.  IYFWs support young people under 18 years of age who are at risk of involvement in the Youth Justice system and their families. IFYWs deliver family-based early intervention programs with a focus on strengthening cultural connections, building skills and reducing young people’s involvement in offending. They engage families and connect them with more specialised services when appropriate.

Specialist Domestic and Family Violence Workers

A number of the Aboriginal and Torres Strait Islander Family Wellbeing Services have a Specialist Domestic and Family Violence Worker (SDFVW). The SDFVW roles are an additional resource to help identify families where Domestic and Family Violence is a potential concern, provide support through the local Domestic and Family Violence service system, and develop strong referral pathways with mainstream services to ensure families are able to access the right services and be better supported.